We all need clean water in our homes after a storm – but it’s not going to happen by chance.
The experts at Bermuda Waterworks provided some timely advice as families and businesses brace themselves for adverse weather.
“Ideally, homeowners should block their drainpipes to prevent the entry of saltwater depending on their proximity to the ocean,” said chief operating officer Karlene Kelly.
“Failure to do so can cause contamination which may require tank cleaning and refilling.”
She also recommended filling containers with potable water for cleaning, flushing and bathing once power is lost during a hurricane.
“Restoration efforts will vary depending on the severity of the hurricane. It’s important for Bermudians to ensure adequate bottled water is available for the duration of the hurricane and until roads are cleared and stores reopen,” Ms Kelly said.
Experts recommend storing a gallon of water per person per day, for three days minimum, to cover drinking, sanitation and hygiene.
Some Waterworks clients may end up in an emergency, for example if they notice a bad smell or flat taste in their tank water.
“Stagnant water can be chlorinated,” said Ms Kelly, who pointed out that the current Safe Tank Water Guidance document published by the Bermuda Department of Health suggests using four ounces of unscented bleach per 1,000 gallons of water. This treated water can then be aerated by adding oxygen. “This can be done by setting your garden hose nozzle on a fine spray and directing it onto the surface of the water in the tank for a few hours. Residents can also have their water tested by the Health Department.”
If you are a Bermuda Waterworks customer and do not have water supply at the meter after a hurricane, call the emergency line on 236-1288.
“We will respond to the needs of our clients,” Ms Kelly said.
Supply issues can often be related to power outages in the vicinity of booster pumps in the
distribution system. The company will also promptly repair any pipeline breaks in their distribution network.
She noted, however, that clients are responsible for repairs and maintenance of the plumbing system on their properties.
Bermuda Waterworks has three divisions. The utility water division distributes potable water via pipelines that extend from Hamilton to Somerset. The North Shore plant processes sea water and the Parsons Lane plant processes brackish water from the Devonshire water lens. The finished product is chlorinated and held in three reservoirs storing over four million gallons of water. Bermuda Waterworks also produces bottled water under the Pure Water brand. It’s a premium drinking water produced via reverse osmosis followed by distillation.
During storm season, Bermuda Waterworks may pre-emptively shut down a water treatment plant, depending on the strength and path of a hurricane.
The system is restarted as soon as it is safe to do so and the levels in the reservoirs are restored.
Even when it comes to bottled water, staff are always ready to help. “The hurricane strength normally dictates the level of demand for bottled water,” Ms Kelly said.
“This involves increasing the staff levels at the drive thru, increasing bottled water production, and
additional deliveries to take care of homes, grocery stores, and the essential services. The 24-hour self-serve refill station at Parsons Lane remains open as long as it is safe to travel on the roads.”
As one example, the drive-thru can become quite hectic prior to a hurricane.
Ms Kelly said that staff help where they can, regardless of their role.
“They assist with directing traffic, collecting empty bottles, loading cars and quick processing of payments.
“It can be a trying time for residents attempting to secure their supplies before a hurricane. Our team always does their best to take care of all clients.”
